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Shipments, Returns and Refund Policy
Shipments, Returns and Refund Policy
Q: How do you ensure shipments will arrive intact?
A: All shipments are packed and shipped in such a way as to ensure safe delivery, and we've chosen shippers with excellent track records.
Q: Will you be sending me tracking information?
A: Yes you will be sent a separate email with tracking information. If you do not receive the email then please call or email us for the information.
Q: When will you ship my item?
A: We usually ship the orders within 1-2 weeks.
Q: What shipping service do you use?
A: We prefer USPS and Fedex for all domestic US Orders and Fedex for International orders.
Q: How do I return an item?
A: Simple just E-mail us at [email protected] and we will revert with complete details.
Please refer to our below 30 Days Return Policies :-
1. Item has not been damaged or suffered excessive wear and tear during 30 days return period.
2. On the special ordered items we have a non-returnable policy due to the fact that it is "Made to order"
Q: Where do I return my item?
A: AD Jewelry International, The Tanzanite Shop, 2 West 46 street, Suite 1505, NY 10036, New York, USA. Tel : 1-212-2218558
Q: When will I get my refund?
A: Within 3 working days after your package enters our warehouse.
Q: How do I contact you?
A: Email [email protected] OR [email protected] or 1-212-2218558
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